Awning Companion

Call free on 0800 804 7174

Guarantee

Revised 14th June 2008

'The Company' refers to;

 M J Lewis Retail; of

Registered Office: 29.Beeches Road

                             Bayston Hill

                             Shrewsbury

                             Shropshire 

                             England   SY3 0PG

'The Purchaser' refers to customers who buy directly from this site only

This Guarantee is offered in respect of goods purchased from this web site only and not third party sales outlets.

The company warrants that it has title to offer goods for sale under its brand name  Awning Companion . And is an authorized retail sales arm of the manufacturer.

The company offers a one-year guarantee from the date of sale. 
Proof of purchase is necessary. 

The company maintains that the item or items for sale are of sufficient 
quality and suitable for their intended purpose.

The company reserves the right to repair or replace faulty goods, 
as it deems suitable. 

The company will not consider claims, where an item has been abused or 
used for any purpose for which it was not intended. 
  
The company makes regular tests on its products to ensure that they are 
fit for their intended use. Instruction leaflets are supplied to facilitate the 
correct use and care of the product.

The company explicitly authorizes use for the tension of caravan awnings only. 
The company  does not test goods for any alternative use or purpose and offers  no warranty in respect of any other use.

The company will not be held liable for any damage occurring as a result of misuse of it's products or legal action brought about as a result of misuse of the products. 
  
Return of faulty goods. The company may arrange return postage or reimburse the purchaser with the cost thereof, if goods supplied are not fit for their intended purpose.
  
The company reserves the right to sell items from third party suppliers as deemed necessary.  The company will uphold any original warranty offered by the original manufacturer/ wholesaler. 

The company will accept at its discretion returns, where goods have been purchased in error  or the customer has changed their mind over their decision to purchase, in which case notice must be made to the company by telephone or electronic mail immediately. 

In the event of a genuine claim, the company will endeavor to sort the problem out as quickly as possible.

In the event that a repair or replacement item is not available. The Customer will be offered a refund.

The company will only accept returns whereby the product is unused and in it's original packaging and is still fit for resale

The company reserves the right to refuse to accept items, which are not returned within 14 days of purchase.

The purchaser will be liable for the return carriage costs, where the product was delivered in a satisfactory condition.

Point of contact. Please call 0800 804 7174 

or e-mail  mailto:sales@awningcompanion.com